Privacy Policy

CHAP is a trading name of The Chap Ltd, a company registered in England at The Chap Ltd, 69 Winterbourne Close, Lewes, East Sussex, BN7 1JZ, United Kingdom, company number 06138291, VAT number 118673792. This privacy policy sets out the way we may use the personal information that we obtain from you. By your continued use of our website, you are accepting and consenting to the practices described in this Privacy Policy. For additional conditions of use, please see our standard terms of business.


1 We use the information that you provide us with to:

  • administer your account and, for this purpose, we may disclose your details to our third party service providers/suppliers for the purpose of processing your order and to inform you about products, services, promotions and special offers that we may offer;
  • contact you if there are any problems with your order; and
  • for market research purposes and to improve your shopping experience with us.

We may contact you by email, phone or post.


2 Disclosure of Your Information

We may pass your information to third parties as follows:

  1. a) Agents

Our employees and agents may perform certain functions on our behalf, for example supplying orders, delivery, sending correspondence, analysing data, providing marketing assistance and processing credit card payments. These third parties may be given access to personal information required by them to perform their functions, but may not use it for any other purpose. Furthermore, they must process the personal information in accordance with this Privacy Policy and as permitted by the UK’s Data Protection Act.

  1. b) Business transfers

As we continue to develop our business, we may sell or buy stores, subsidiaries or business units. In such transactions, customer information may be one of the transferred business assets but remains subject to the undertakings made in this Privacy Policy (unless of course, the customer consents otherwise). Also in the unlikely event that The Chap Ltd or substantially all of its assets are sold, customer information will of course be one of the transferred assets, and you are deemed to have accepted that.

  1. c) Fraud prevention

We may release customer account and other personal information to comply with the law, enforce or apply our Standard Terms of Business and other agreements, or protect the rights, property or safety of The Chap Ltd, our customers and others. This may include exchanging information with other companies and organisations for fraud protection and credit risk reduction.

  1. d) Other Third Parties

We may share the information you have provided with other companies in The Chap Ltd group and our affiliates from time to time. We may also share your information with other carefully selected companies or organisations in order that they may inform you of their products and services. If you do not want your information to be used in this way, please confirm so at the end of the privacy section or inform us in writing.